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Communication Skills

from: By Anil Nigam

Communication skills are what make you different from others. Before we go into details I will tell you the story of Jackal that fell into the washer man’s tub and was colored blue? Once upon a time there lived a jackal that strayed into a city in search of food. He was hungry and was being chased by a group of dogs. He accidentally entered the house of a dyer and fell into a vat of indigo (blue), and was stained blue from head to toe. When he escaped from the house back into the forest, all animals were surprised at his appearance and could not place its identity. Taking advantage of the situation, the jackal decided to play the situation to his advantage. He proclaimed that he was Fierce Owl, sent by the king of Gods, Indra, to earth to guard the forest. The gullible animals believed the jackal. The jackal then appointed the Lion as his Prime minister, tiger as his guardian of the bedchamber and the elephant was made the doorkeeper. He then drove all the jackals out of sight from the forest for fear of being recognized. The animals would hunt food and bring it to the self-proclaimed king and the king would distribute the food to all equally just as a king would do. So he was leading a life of luxury. One day a herd of jackals were passing by, howling to their glory. Unable to control his natural instinct, Fierce Owl showed his natural voice and howled at the top of his voice. Hearing this howl, the animals realized that they had been fooled by a jackal and killed the jackal instantly. Had he not opened his mouth with out giving proper thought, he would not have been killed.

No body knows what you are till the time you communicate with them. Your success or failure is entirely dependent on what impression you leave on others when you communicate with them.

Communication can be categorized as verbal and nonverbal even your gestures and body language can speak a lot. Here we will be talking about the first type and we will broadly discuss the skills about which you, as a student are more concerned.

Good Communication Skills are essential
Being an effective communicator takes real skill. Communication skills have to be developed, honed and added to on an on-going basis. They are the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be. To be effective in interviews or practical examinations you have to communicate well. Here we look at basic communication dynamics, learning skills to improve your communication, using effective communication to improve your personality and promote interpersonal skills.

Communication Core Skills - The Essentials

Communication is Individual: We are not all The Same. When you look at communication, there is some thing more to merely possessing good presentation skills. Key for successful communication is to strike a good rapport with whom you are communicating. Everyone communicates differently and sees the world differently. The greatest skill you can have in order to instantly and significantly improve you communications skills is to understand the other person’s point view and how they see the world. Then you can adjust your own communication to take that into account.

You are the only one of you. There is never any one right way to communicate. Authentic effective communication always happens when we reply on those things we know to be true about or for ourselves. Remember your personal style probably says more for you that all the words you use can.
Interpersonal skills. Everything communicates. Remember! If you aren't clear about what you mean and what your intention is, the other person (or people) could easily (and sometimes deliberately), misinterpret what you mean. What you do matters, as much as what you say. It's now accepted that the words account for only 7-11% of a communication. Your behavior will 'read' unconsciously to other people and you can certainly be more in charge of the reading matter! Language is one of the most powerful reflections of how we think and feel about others and ourselves. You need to be aware of the padding, justifications and excuses you use and whether they are appropriate. You can make a big impact simply by changing some of your language and developing your verbal skills, this way you can significantly improve your communication skills.

Communication Cycle: There is a neat communication cycle which will help you to understand how to make communication work better. It means that you can take responsibility for every stage on the Communication Cycle. These steps are as follows:-

Typical Communication Cycle




Agreed To

Acted On


In a typical communication process one or more of the above listed steps may be missing rendering the process ineffective and inefficient. Be aware of where you, or others, tend to fall off the cycle, as that is where misunderstanding starts which eventually leads to many problems.
Improving Communication Skills

Attitude: You can change the direction of a communication if you change your attitude. There is no one attitude that's the 'right' one to have, though being direct and clear certainly helps. Just listen to other’s point of view also and do not have fixed ideas. Be prepared to change your line of argument if necessary.

Effective Listening and Responding: You can have tremendous influence on a communication as the listener and the responder. When we get little or no response from the listener, we often project our assumptions onto them about what they are thinking (and usually we assume they aren't thinking good things about us!).

Be Positive: Use affirmation and encouragement to get the best out of any group that you may become member of. Notice when others do things well (even if it is part of their daily routine). This shows you are being attentive and considerate; most people respond well when they know that others are aware of what they do. This will do wonders for the students staying in hostels and becoming members of diverse groups. It is also important to have positive outlook about yourself and your achievements what ever these may be.

Essential Communication Skills for students.
As a student you have to pay special attention to following skills: -

• Listening

• Speaking

• Writing

• Reading


How to be an Effective Listener? Be the kind of listener you want others to be when you are talking. Ask, “How would I want others to listen to me?” That’s how you can be an effective listener.


This is the most important and most feared of skill. Recent studies show that speaking in front of a group is by far the greatest fear of most people. Although the fear of speaking is common, studies show that one of the most admired qualities in others is their ability to speak in front of a group. Furthermore, other things being equal, the person who can communicate ideas clearly will be more successful. In order to speak well in front of any kind of audience one has to plan the introduction, main body, concluding remarks, timings and mode of delivery among many of other considerations. The first consideration in planning the body of what you have to speak is how to organize the main points, but organization of sub points is also important. Arrangement of the main points and sub points will help both the speaker and the audience remember the material—the speaker while speaking, and the audience while listening.
Most oral presentations, regardless of their length, can be divided into two to five main points. Five is about the maximum number of points from one talk that listeners can be expected to remember.

You cannot speak well unless

• You have prepared well. There is no short cut here.

• Are confident which comes through depth of knowledge.

• Have faith in audience. If you assume they are going to laugh at you in any case, you can not sound good.

• A rehearsal will help in boosting up confidence.

• Write points on which you are going to speak. It will not be a good idea to mug up the things you are going to say. It does not leave ant flexibility with you and if you forget you know what you will face.

Other Points to Consider

• Body Movements. Control your unnecessary body and hand movements. Movements must be to support what you are saying and should be used to make gesture.

• Eye Contact It is considered as one of the most important factors of nonverbal communication. Nothing will enhance your delivery more than effective eye contact with your audience. Eye contact is important for three reasons. First, it lets the listeners know that you are interested in them. Most people like others to look at them when talking. Second, effective eye contact allows you to receive nonverbal feedback from your audience. With good eye contact, you can gauge the effect of your remarks. You can determine if you are being understood and which points are making an impact and which are not. You will be able to detect signs of poor understanding and signs that the listeners are losing interest. Then you can adjust your rate of delivery or emphasis. Humor. Humor is of great use in breaking monotony and to draw the attention of the audience. Do not use it in isolation and it try to bring it naturally in the flow and commensurate with what you are to deliver.

• Intelligibility. What you are saying should make sense to those listening and not only to you. It will be better to take an independent view from some of your friends.

• Statistical and Visual Support. It will be more convincing if you can support of some valid data, best if you can support with some paper cuttings, photographs or even with video clippings.

• Time Management. Managing to restrict yourself to time limit will probably require a little rehearsal. Just keep an eye on the watch or may be use one of your friends to prompt you about the time.

• Use of Voice as discussed already in first chapter it is better to use heavy voice for which you have to practice. Make it a habit to use heavy voice as a routine it will help you.

• Give enough pauses and repeat important points. You should not be too quick to speak, give time for things to be digested by the audience and repeat if you feel it necessary.

• Overuse of pet words such as "OK," "like,'' and ''you know'' should be avoided. These expressions serve no positive communicative function and only convey a lack of originality by the speaker.

Writing and Reading. You should adopt good habits as reading and writing can be termed as habits. One has to consciously develop these habits over a period of time. You should adopt good postures and not take short cuts.

Reading should be always be active and, if possible you should make note simultaneously. Just remember what ever you read will be erased from your memory if proper and timely revision is not done.

Lt Col Anil Nigam is a telecom professional with more than 30 years of experience in diverse fields of administration, project management and Teaching. Received in depth training in telecommunications field. This was supplemented with field experience extensively worked in the field of Telecom and Education for over 30 years. Had been head of a task force for provision of communication in Ladakh region during outbreak of hostilities and was actively involved in development & deployment of highly mobile Area Grid Mobile Communication System developed for Indian army involving switching equipments, Radio Relay, Radio, Satellites and other diverse media. Currently serving as Professor with Institute of Technology and Management, Gurgaon, India which is considered as one of the leading Engineering Institute in North India. He is active in the area of personality develop

Article Source:

Communication skills are the skills are the skills which set you apart from others. Communication skills can be verbal as well as non verbal. The article give few tips for improving the communication skills

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